Q - How long does it take to process orders?
A - We process orders within 3-5 business days depending on the timelines of when shipments are being received. Some days we get pallets of Kickstarters, and some days we get boxes of Kickstarters. We are a mighty fulfillment team of 2 people. So take it easy on us. ;)
Q - How are your prices so low on everything, all the time?
A - We do a lot of volume. A LOT of volume. Combine that with high ship quantities, it allows us to pallet ship games in our warehouses which is significantly cheaper than ground shipping. This allows us to absorb the shipping costs of a lot of our titles into the sell price.
Q - Are you the dude that finally called out Jamey Stegmaier?
A - Yeah, that needed to happen. Jamey has openly lied and manipulated the community more than just about every other publisher combined in the last decade. If I had the time, I could break down every blog/video that he posts for false information. But it honestly takes way too much time to keep up with that level of workload. If you are new to the discussion, check out the thread below!
Q - Why does it take so long to answer questions regarding trading card games?
A - We sell trading card games so low that it is almost insulting. So it's almost impossible to sell product 10-100% lower than your FLGS and still be available round the clock to answer questions. The reason why your FLGS is available, is because they are making a real killing off of you. We make 2-5% margin on 99% of the trading card game products. When consumers spend a high amount of gross dollars, they generally feel more entitled. This works against the reality of how trading card games operate. When we sell these products under market price, knowing that we can easily sell an infinite amount of them at a higher price, we can't spent 2 hours talking to you about the products for 2-5% margin.
Q - So why do you go through the effort of selling trading card games if there is no margin involved in the sale?
A - Buying power. When you spend money you raise allocations on extremely rare products. Products that we care about, that our customers demand. So when a board game comes into the US market in a small wave, we can usually purchase almost the entire wave in one chunk. Thus controlling the entire board game market in between print runs. Balancing allocation and buying power is the name of the game!
Q - Why has Magic the Gathering been so terrible in 2020?
A - That is a very complicated question. The short answer... Only MTG has had issues in the trading card game space. It's not 'COVID' and it's not demand. They are just operationally incapable of producing enough product. There is no amount of money that can fix this issue, no amount of market leverage, no amount of personal favors. MTG as a total product grouping in 2020 has shipped less than 6% of what we have ordered across every single release, averaged. The product that you have convinced yourself you 'must have' because of secondary market prices is a false narrative. It was created by other people that are just as confused as you are about how supply and demand relates to quality of products. We just refuse to participate in the issue at hand, and go the entirely opposite direction from a pricing stand point.
Q - Aren't you worried about your level of honesty in this FAQ?
A - We have been at this for over a decade. I've been through hundreds of changes and adjustments in the tabletop industry. It's always been best for me to be open and honest with our customers about everything. We pride ourselves on being an open book!
Thanks for the read! - Jeff Bergren (CEO/President - TGG Games)