TGG Games has a no return/order cancellation policy.
When Pre-Orders are placed on our website, we use that information to partner with the specific publishers to acquire the games you purchased. Many of these games are sourced through Kickstarter in partnership with very small publishing companies. The accuracy of the fulfillment dates depends solely on the publisher, and not on TGG Games.
Because the games are sourced worldwide, if there is an issue with a missing component you will have to reach out to the specific publisher. If you are having issues reaching the publisher directly, please reach out to us.